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customers are our business, they support fair trade through
us and when purchasing from Taraluna they also support green business.
We want to keep our customers happy so they feel good about shopping
at Taraluna, and about fair trade and sustainable business practices.
We want to express our gratitude for our customers' loyalty and
for sharing their thoughts with us. Our customers are our ambassadors
so when they show their appreciation to us, we like to share their
comments with you, here is what they are saying… |
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Thank
you so much for your prompt response. I can not tell you how impressed
I am with your customer service! It is so nice to have someone
take ownership of a situation and fix it!
I was so excited to find this product as my neice and her husband
have two mini daschunds and this seemed like the perfect present
for their little one. I am also very excited to find a place where
I can purchase toys that are safe for babies to play with. We
will have two new additions to our family in the next few months
and I was very worried about buying things for them. What a relief
to find your organic products; and what a fun way to start the
little ones on a path to helping the planet with green and fair
trade products. I know I will be a repeat customer and I will
let others know about your products and exceptional customer service.
Thank you so much and Happy Holidays!
Sincerely,
JoAnne
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| Hello
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I
receive my order yesterday and wanted to thank you.
Great products, and wrapped beautifully. They are going to make
very impressive Christmas gifts.
Thank
you for the good work your company does and for helping to make
consumerism better for the world.
Sincerely,
Denise
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Dear
Customer Service,
Thank you for shipping my items so quickly and for the lovely way
you wrap them. I ordered some baby gifts for my friend who is 35
and having her first baby. I had them sent to Ohio because I wanted
to see them before I send them off to South Carolina. They are precious
and I am sure the mother will like them.
Thanks again for your lovely treatment.
Blessings,
Gloria Winkler |
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Thanks
for the reply and attention - I was so glad to find you guys - what
a great mission you guys have and how happy you must be to work
for a company doing the right thing....
I look forward to doing more business with you
Richard M.
Encinitas, CA |
I
thought I'd write to tell you my order arrived safely today and
well before Christmas. The little wooden vehicles are adorable,
and we love the organic cotton teether. I am also thrilled with
the beautiful beaded bracelet and Christmas ornaments. Everything
is wonderful. I am so happy I have supported your website again
and the organic and fair trade products you so thoughtfully provide
there.
Take
care, and all the best to you during the Christmas season,
Dianne
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| I
wanted to thank you for your quick delivery of the products I ordered
and for taking the time to answer my questions. I pray that God
will bless you company abundantly. Everything was so lovingly wrapped.
Blessings,
Gloria Winkler
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This
is the first time I've ordered anything from Taraluna, and I have
to tell you that I love everything I purchased! I used your company
for some Christmas shopping. I received my purchases quickly,
and everything was gorgeous! Beautiful things, and encouraging
fair trade. Keep up the great work!
Robin M.
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I
ordered your silk cosmetic bags off of Amazon, they arrived today,
I was so impressed (with the product, your service, and what you
do) that I decided to order a few more things.
Amazon Customer |
Very fast and even more beautiful than the picture! I will order
from taraluna again!!!!!!!!!!!!!!!!!!!!!!
Amazon
Customer |
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Dear
Friends at Taraluna,
My
order has just arrived (it's a Christmas gift for my daughter)
and I wanted to tell you how BEAUTIFUL the items are. And they
arrived so quickly. I like the little raffia-wrapped bundles --
what a nice touch. Best of all, these products are Fair Trade,
which is something our whole family certainly supports. I am impressed
with your store and the great service you provide. Thanks so much!
Sonia
Salem, OR.
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As
always, the products look great and your service is outstanding!!!
:) Thanks for making holiday shopping an experience to feel good
about...
Jeanah
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I received my package from Taraluna the other day, and I wanted
to tell you how I love each of the items I ordered. I also appreciated
your reduced packaging and delightful raffia ties. You were extremely
accommodating in this on-line exchange, and how lovely and refreshing
that has been. Thank you.
Peace,
Dianne
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I received my beautiful purse yesterday- that was fast!! I ordered
on the 22nd!! I can't even begin to tell you how amazing your company
is.....The service has been impeccable and the purse is beautiful
and knowing that it is Fair Trade and organic makes this entire
experience even better!! When it arrived it was presented in such
a beautiful and simple way, tissue paper & raffia..... I couldn't
help but smile! I will be ordering again VERY soon and have been
showing off my new purse and spreading the word!!!
A Forever customer,
Heather R.
Upstate NY
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Hello.
I won the high bid at the KTEH auction in November 2005 for your
gift
basket of baby items. We are SO happy with everything you sent!
I've never considered bamboo clothing before and it is wonderfully
soft. Our little guy just loves the
toy veggies (especially the green bean) too.
Thank
you so much for the generous donation to KTEH. I always find great
new
things at their auction and couldn't be happier winning the bid
for your
donated gift. I'm happy to have discovered your products through
them & will
definitely visit your website for future purchases. It's been
a pleasure dealing
with your business.
Thank
you,
- Lynn M.
San Francisco, CA
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Thank
you so much for the quick reply and for your kindness! I really
appreciate it. Please go ahead and use the tissue paper and raffia
- that's perfect! I knew that so close the the holidays placing
an order with a small company would be my best bet, but you are
exceeding my expectations! I will be sure to recommend your company
to everyone I know.
Have a great holiday season and all the best to you and yours,
Asele
Texas
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The
purse arrived yesterday.....I absolutely love it! I've already shown
it to several people this morning who also think it's great, told
them about the outstanding customer service you provided, and will
be sending them the link to your web site. Thanks again!
Denise
Athens, Illinois |
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I
only wish that your store had been in Eureka when I lived in Arcata
('93-2000)! I'm sure I would have visited, and purchased, often.
I look forward to getting these wonderful products! I know my
daughter will love them.
Thank
you for making the world a better place and for offering such
compassionate products to those of us who now live in places where
these things are unavailable. Thank goodness for the internet!!
Have a great day and I hope the sun is shining in Humboldt!!
Peace,
Windy
Arapahoe,
NC
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You
are obviously one of the rare companies today that treasure their
customers.
John & Debby
Baltimore, MD
(After
helping a customer with an item damaged during shipping.)
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Just
wanted to pass along to you that I gave one of your chimes as
a Christmas gift and it was a big hit. I thoroughly enjoy your
website & am glad to support fair trade when I can. Thanks
again for supplying such nice things. Thanks and keep up the good
work!
Lisa
M.
St. Clair Shores, MI
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"I
received my order and will probably order more soon. I absolutely
LOVE everything that I got. I have already worn the necklace and
the two bracelets. In fact I wore the necklace/bracelet set to
a job interview yesterday. I am going away for the weekend and
bringing my purse with me. Thank you so much. I have told people
about your site, so hopefully they will check it out."
Jillian
Santa Barbara, CA
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I
received my package today. Thank you very much ...it has been
great doing business with you!
Dave
Minneapolis, MN
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Thanks
for checking back about the address...some companies may have let
that one go by. Appreciate your attention to detail!
Have a great holiday!
Robin
Marriottsville, MD |
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"I
just placed my order; thank for your earlier email with color
descriptions. You have great customer service. I am so excited
to support not only your company but the women in developing
countries. I am a Social Studies teacher and I have a unit on
Child labour around the world and Fair Trade goods with a number
of my history classes. It is so nice to find a company like
yours. I will be giving my students your website. My kids are
always trying to make a difference in the world. I love to promote
good citizenship amongst my students not only locally, but also
around the world so that they can make a difference. I am looking
forward to the items I have ordered. I will definitely order
gifts for my friends at Christmas-time from your website. I
look forward to doing business with you again very soon."
Sandra
British Columbia, Canada
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"Your site is so colorful and fun to browse on - I especially
like all the adorable handbags. I will peruse it more today when
I have more time."
This
customer later ordered then wrote these remarks:
"Just wanted you to know that your package was on my doorstep
when I arrived home today. The boxes are adorable with the little
tags on them - nice touch. I also like the insert - the 'thank
you for your order' - and the box inserts with information about
the item. Yes, for gift-giving - the theme for your site, you
really do it right. These were for me, but the next order will
be gifts."
Mindy
Mount Pleasant, SC
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"Just
a note to tell you I received my order Monday and am pleased
with it. It came very fast. I used the singing bowl in my yoga
class this morning-nice sound. And the purse is perfect-I wouldn't
want it any bigger. Thanks and good luck. (A few people have
told me they want to buy your stuff.) I will definitely think
of Taraluna next time I need to buy a gift for someone."
Nancy
Mission Viejo, CA
This
customer made a second order within a matter of days and purchased
another singing bowl as a gift!
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I received my order today and am thoroughly pleased with the handbag.
It exceeded my expectations. Thank you. I will share the existence
of your
business and website with friends and family.
Have
a good holiday season.
Linda
G
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