Organic, fair trade & green gift shopping, jewelry, baby products, hand bags, tea, toys, organic

Product Guarantee and Information l Gift Wrapping l Order Information l Shipping l Canadian & International Shipments l Customs l Returns l How to Return an Item l Privacy l Security l Opt-Out l Limitation of Liability

Product Guarantee
Taraluna guarantees all goods against defects as a result of workmanship. Any naturally occurring inconsistencies are a result of hand woven material, natural dyes or due to the handcrafting of our unique products. We cannot be responsible for damage occurring during shipping, please contact shipping agent.

Chocolate: Summer Shipping/Return Policy
Please Note: We have no special means to transport chocolates so we ask that you purchase chocolates at your own risk. We can obtain these lovely confections year-round from the local organic chocolatier's at Sjaak's - but we do not ship in refrigerated or climate controlled packaging. If you purchase these items during summer months we cannot be responsible for melting during shipping. No returns accepted, purchase at your own risk during warm weather.

Cosmetics/Personal Care Items:Summer Shipping/Return Policy
Please note the above policy for chocolate - we have no special means to transport products that may melt such as lipstick, so please consider your personal situation before purchasing during summer months. May the item be left in a hot mailbox all day, or would it be left in a cool building? Please consider before purchasing, we cannot be responsible for orders that are left in the heat during shipping.

Product Detail
Please be aware that most of our products are either handmade or may be produced in a manner in which there can be variation in the products (such as the use of hand weaving and natural dyes). Due to the nature of our products slight variations will be naturally occurring.

Products are described as accurately and appropriately as possible in order to ensure that a customer understands the product they are ordering. The descriptions, data, pictures, and information on our web site are intended to be accurate at time of upload to our site. All information is subject to change without notice. Photos are shown as a representation of the product only and may show optional features, colors, or variations that are not included.

Colors are represented as realistically as possible, but color variations of product images or color swatches are outside of our control because software, hardware and Internet connections can alter the appearance of colors.

Corrections
While we make every effort to ensure the accuracy of product and price information, errors do occasionally occur. We reserve the right to correct any errors or inaccuracies at any time. We apologize for any inconvenience this may cause.

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Gift Wrapping
We wrap most items in tissue paper and tie with raffia, which makes a simple wrapping for most items - free of charge.

We would be happy to gift wrap your purchases with sustainable wrapping paper and bows for an extra charge. Please note that gift wrapping is not offered on every item, if the item you choose does not offer gift wrapping it will be noted clearly on the order page. Gift wrapping prices are as follows:

• $4.00 per item

You can order gift wrapping at checkout.

* Price does not include shipping and handling charges.

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Ordering Information

Online Ordering
(24 hours a day, 7 days a week): Ordering online is safe, easy and convenient. Once you have decided upon a product or products, simply click on the "buy now" button. When you are done shopping, fill out all billing and shipping information and then submit your form.

Telephone Orders:
Call us at 707.442.1541 or Toll-free (only in the US) at 877.325.9129 (Monday through Friday 9:00am to 5:00pm, Pacific time) : If you need assistance outside of the hours listed above, or are unable to speak to a representative, please leave a detailed message and we will return your call within 24 hours.

Fax Order:
707.269.0708 (24 hours a day, 7 days a week): Sorry, no toll-free fax at this time. Please include phone number, fax number and e-mail address on all faxes so that we can confirm receipt of your order. Please remember to add the appropriate shipping and handling and sales tax charges.

Mail Orders:
To place your order by mail, include your completed order form with product numbers, styles and quantities. Also include a credit card number, personal check or money order payable to Taraluna for the total amount of charges including shipping and handling, gift wrapping fees, oversize charges and sales tax if applicable.

Mail to:
Customer Service
Taraluna
2022 Hazelwood Lane
Eureka, CA 95503

Order Form
We have a PDF order form that you may fill out regardless of whether you are placing your order through the telephone, mail, or FAX.

Back Orders
In order to save on shipping costs and packaging we strive to ship complete orders, so if a particular item is temporarily out of stock your order may be delayed. If an order will be delayed or if an item is out of stock, we will contact you to determine if you would like to wait for the item, cancel the backordered item or have it shipped separately.

Methods of Payment
We accept MasterCard and Visa credit cards, personal Checks, Money Orders and PayPal. Sorry, no CODs. If paying by personal check please allow three weeks for it to clear our bank, plus delivery time. All prices are in U.S. currency. If ordering online, you must pay by credit card or with PayPal.

SALES TAX
California sales tax will be collected on all orders being shipped from California to addresses in California. If you will be required to pay sales tax, you will be alerted during the Checkout process before you actually submit the order.

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Shipping
Shipping Methods and Costs
Our standard shipping method is via USPS ground and FedEx for large or heavy packages. Please check the shipping address carefully at check-out. If you do not receive mail delivery to your home, please supply a PO Box. If an address is incorrect and we are able to catch it, we will notify you - this may delay shipping. Please note that we must pay shipping costs for each package shipped, if a package is returned due to an incorrect shipping address supplied by the customer, additional shipping charges are the customers responsibility. We want to ensure that your order reaches you promptly.

Shipping & Handling charges will automatically be added to your total at check out.

*Due to rising shipping costs we have been forced to increase our shipping costs as well. The new prices are as follows.

This chart is for standard shipping within the United States, US protectorates, APO and FPO military addresses. Please contact us to speak with a representative regarding special delivery options along with shipping and handling charges. Oversize and expedited packages may incur an additional charge.

NOTE: Most orders are shipped within 24 hours but may take one to seven business days from the date of receipt. We cannot guarantee overnight delivery from this area; if you choose 2nd day delivery or expedited shipping an additional charge will be incurred. If you require expedited delivery, please notify us via our e-mail service@taraluna.com or call toll free at 1.877.325.9129. Business days are Monday-Friday, excluding federal holidays within the United States. Please note that we cannot be responsible for damage occurring during shipping, please contact shipping agent.

To our Canadian and International Customers
We do ship to Canada and internationally but need weight to establish shipping charges. If you wish to make a purchase, simply email your desire to order and the items you would like. Because of increased cost with International shipments, we cannot offer free shipping on orders over $200.00. We will figure the shipping costs and inform you of the total cost, we will wait for your confirmation and at that time you can either order on our secure online store or we can get payment information by telephone. Due to increased fraud activity, we screen orders, particularly large overseas orders, and fulfill them on a per order basis, if we cannot verify cardholder or address we reserve the right not to process such orders that we feel may harm cardholders or Taraluna. We apologize for any inconvenience.

Customs, Duty and Import Tax
Taraluna cannot be responsible for any customs or duty charges on international shipments. Charges (if any) are determined by customs officials once the shipment has arrived in the country it is being shipped to. If you have questions or concerns about customs, please contact customs within your country to inquire as to regulations and costs.

Oversize Charges
Because some large items are bulky and heavy, our cost to ship them is higher than for other items. Therefore, we have added a delivery surcharge; this charge is stated in the product's description and is in addition to regular delivery charges.

Multiple Shipping Destinations
For multiple shipping addresses, a separate shipping and handling charge will be assessed based on the product total to each address

Recycled Packaging
In keeping with our mission to clean up the planet, we reuse boxes and packing materials that come into our store and use new boxes and mailing envelopes made of recycled material. Although we strive to use material that is 100% recycled, it is not always possible to obtain, in which case we use the highest recycled content available at the time of shipment. We use clean waste paper collected from local sources and 100% natural, corn-based, biodegradable "peanuts" to help protect your order during shipping.

Because our main shipping partner is the USPS the boxes we use for the bulk of our orders has '"Cradle to Cradle™ Certification" due to material content, recyclability and manufacturing characteristics. The US Postal Service is the first to receive this eco-friendly certification in the field of packaging.'

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Returns
Our Return Policy is Simple
We want you to be happy with each and every purchase. Within 30 days of the date of invoice, you may return any item you purchased from Taraluna for a full refund of applicable charges or store credit provided:
*Items are in original new condition with all materials, paperwork, and accessories intact.
*Items that are abused, broken, used, washed or damaged may not be returned. Please note that gift box charges and shipping charges are not refundable.

Please inspect goods upon delivery. Any damaged or missing items should be reported to Taraluna immediately. All goods held by the customer for more than 30 days can not be returned. If you attempt to return an item after the 30 days has expired, please note that we may refuse to accept the package from the carrier, and/or may charge a restocking fee of up to 20% at our discretion. Please contact us early and return unwanted items promptly.

Chocolate: Summer Return Policy
Please Note: We have no special means to transport chocolates so we ask that you purchase chocolates at your own risk. We can obtain these lovely confections year-round from the local organic chocolatier's at Sjaak's - but we do not ship in refrigerated or climate controlled packaging. If you purchase these items during summer months we cannot be responsible for melting during shipping. No returns accepted, purchase at your own risk during warm weather.

Personal Care Items Return Policy
We cannot accept personal care items once they have been opened or used. Items must be unopened, in new condition, and intact.

How to Return an Item
First Notify us by e-mail of your intention to return item. Include name, order number, order details and if you would prefer a refund or store credit. Return shipping is the responsibility or the buyer, for your protection we advise that you include insurance for the value of the item returned and a tracking number. We must be able to track your return in case of loss, we cannot refund lost returns.

Please send returns to:
Taraluna
2022 Hazelwood Lane
Eureka, CA 95503

We will notify you via email of your refund once we have received and processed the returned item. We sincerely want you to be happy with the items you purchase at Taraluna each and every time. If you have any problems with your order, please don't hesitate to contact us.

Issuance of Credit:
If you purchased by credit card, your card will be credited for the full applicable amount within 10 business days of receipt of the returned merchandise. If you paid by check or money order, you will receive a check from Taraluna for the full applicable amount of the return by mail approximately 2-4 weeks after the returned product has been received. If you prefer a store credit you will be informed and store credit will be issued within 10 business days of receipt.

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Privacy Policy
Taraluna has a very simple privacy policy; we will never sell trade, rent, exchange or otherwise share your personal information with any other company. Taraluna collects the following information from customers that order from our site: name, shipping address, billing address, e-mail address, telephone number and credit card information. This information is collected in order to fulfill orders. This information might also be used to send customers newsletters or emails about products and services offered on the site, information about fair trade, health or sustainability issues, but only if the customer requests such services. To be removed from our list please see opt-out list below.

Surveys
We may occasionally post surveys on our site. Participation in surveys is entirely optional. We may ask survey participants for personal contact information, such as e-mail address, name, address, or telephone number which we may use to send participants information related to the survey. Submitting this information is completely optional to the customer. We will never sell, rent, or share your e-mail address, phone number or other personal information provided by you.

Links to Other Web Sites
This site may contain links or references to other Web sites. We offer these links as a service to our customers but have no control over content once you leave our site and our privacy policy does not extend to such sites. We encourage you to read the privacy policy of every Web site you visit.

Changes to This Privacy Policy
If this Privacy Policy changes, the revised policy will be posted on this site. This Privacy Policy was last updated on 28 March, 2008.

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SECURITY
Why Shopping at Taraluna is Safe.
We take reasonable steps to protect your personally identifiable information as you transmit your information from your computer to our site and to protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. We use the industry-standard SSL protocol (Secure Sockets Layer) to ensure that all credit card transactions are secure. The SSL system encrypts information that you submit to us via our Web site when you place an order. Encryption makes it extremely difficult for anyone to intercept information about you, your order, or your credit card information. You should keep in mind that no Internet transmission is ever 100% secure or error-free. Please note that although we use a secure server, e-mail sent to or from this site may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail. Moreover, where you use passwords, ID numbers, or other special access features on this site, it is your responsibility to safeguard them.

How and Why Does Taraluna Use Cookies?
Cookies are a type of information that is stored on your hard drive via your web browser. Cookies do not enable us to retrieve any additional personal information from your computer other than information that you knowingly and willingly provide to Taraluna through the order process or through sign up.
The cookies that Taraluna uses do not contain any personal data such as credit card information, passwords, or even your name or address. Cookies simply help us to identify your session on the site. They also help us maintain information about your visits without forcing you to register or to give personal information.

However, you should have the option of disabling cookies through your browser. Because this is a function of your individual computer, the manner in which to turn the cookies off cannot be addressed here. However, if you choose to disable cookies you will not be able to add items to your cart or complete an order online.

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Opt-Out
We will never sell, trade, rent, exchange or otherwise share your email address. By signing up for Taraluna emails or newsletters, you will not be sent advertising or messaging from any other company.

You can be removed from our list by;

1. Simply following the link included at the end of the e-mail.
2. Send and e-mail to customer service requesting removal from the list at Opt-Out
3. Call customer service at 1-(707)-442-1541 or toll free 1-(877)-325-9129.
4. Write us at:

Taraluna
P.O Box 6584
Eureka, CA 95502-6584

Please note that once you have removed your name from our list, it may take up to two weeks for the address removal to take effect and you may receive additional mailings within that time.

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LIMITATION OF LIABILITY
YOU EXPRESSLY UNDERSTAND AND AGREE THAT TARALUNA SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF TARALUNA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE SERVICE; (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (v) ANY OTHER MATTER RELATING TO THE SERVICE.

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