Product Guarantee and Information
Canadian & International
Shipments l Customs
How to Return an Item l
of Liability l
Taraluna guarantees all goods against defects as a result
of workmanship. Any naturally occurring inconsistencies are a
result of hand woven material, natural dyes or due to the handcrafting
of our unique products. We cannot be responsible for damage occurring
during shipping, please contact shipping agent.
be aware that most of our products are either handmade or may
be produced in a manner in which there can be variation in the
products (such as the use of hand weaving and natural dyes). Due
to the nature of our products slight variations will be naturally
are described as accurately and appropriately as possible in order
to ensure that a customer understands the product they are ordering.
The descriptions, data, pictures, and information on our web site
are intended to be accurate at time of upload to our site. All
information is subject to change without notice. Photos are shown
as a representation of the product only and may show optional
features, colors, or variations that are not included.
are represented as realistically as possible, but color variations
of product images or color swatches are outside of our control
because software, hardware and Internet connections can alter
the appearance of colors.
While we make every effort to ensure the accuracy of product and
price information, errors do occasionally occur. We reserve the
right to correct any errors or inaccuracies at any time. We apologize
for any inconvenience this may cause.
are certain coupons which are good for one use per customer and
or household. We reserve the right to decide which coupons may
be honored. Please note as well that certain coupons or discounts
can only be used on regular priced items, if sale items are included
in those orders the discount will be removed from already discounted
items. We will notify shoppers prior to charging of the new invoice.
All discounts are at our discretion, no discounts are guaranteed.
We wrap most items in tissue paper, which makes a simple wrapping
for most items - free of charge.
We would be happy to gift wrap your purchases with sustainable
wrapping paper for an extra charge. Please note that gift wrapping
is not offered on every item, if the item you choose does not
offer gift wrapping it will be noted clearly on the order page.
Gift wrapping prices are as follows:
can order gift wrapping at checkout.
Price does not include shipping and handling charges.
(24 hours a day, 7 days a week): Ordering online is safe, easy
and convenient. Once you have decided upon a product or products,
simply click on the "buy now" button. When you are done
shopping, fill out all billing and shipping information and then
submit your order.
Call us at 530-918-9050 or Toll-free (only in the US) at 877.325.9129
(Monday through Friday 9:00am to 5:00pm, Pacific time) : If you
need assistance outside of the hours listed above, or are unable
to speak to a representative, please leave a detailed message
and we will return your call within 24 hours.
In order to save on shipping costs, packaging and reduce our carbon
footprint we strive to ship complete orders, so if a particular
item is temporarily out of stock your order may be delayed. If
an order will be delayed or if an item is out of stock, we will
contact you to determine if you would like to wait for the item,
cancel the backordered item or have it shipped separately.
Methods of Payment
We accept MasterCard and Visa credit cards, personal Checks and
PayPal. Sorry, no CODs. If paying by personal check please allow
three weeks for it to clear our bank, plus delivery time. All
prices are in U.S. currency. If ordering online, you must pay
by credit card or with PayPal.
California sales tax will be collected on all orders being shipped
from California to addresses in California. If you will be required
to pay sales tax, you will be alerted during the Checkout process
before you actually submit the order.
Methods and Costs
Our standard shipping method is via USPS ground and FedEx for
large or heavy packages. Please check the shipping address carefully
at check-out. If you do not receive mail delivery to your home,
please supply a PO Box. If an address is incorrect and we are
able to catch it, we will notify you - this may delay shipping.
Please note that we must pay shipping costs for each package shipped,
if a package is returned due to an incorrect shipping address
supplied by the customer, additional shipping charges are the
customers responsibility. We want to ensure that your order reaches
& Handling charges will automatically be added to your total
at check out.
to rising shipping costs we have been forced to increase our shipping
costs as well. The new prices are as follows.
Chart is for the US Only
Merchandise Total: Add:
chart is for standard shipping within the United States, US protectorates,
APO and FPO military addresses. Please contact us to speak with
a representative regarding special delivery options along with
shipping and handling charges. Oversize and expedited packages
may incur an additional charge.
Most orders are shipped within 24 hours but may take one to seven
business days from the date of receipt. We cannot guarantee overnight
delivery from this area; if you choose 2nd day delivery or expedited
shipping an additional charge will be incurred. If you require
expedited delivery, please notify us via our e-mail firstname.lastname@example.org
or call toll free at 1.877.325.9129. Business days are Monday-Friday,
excluding federal holidays within the United States. Please note
that we cannot be responsible for damage occurring during shipping,
please contact shipping agent.
our Canadian and International Customers
do ship to Canada and internationally but need weight to establish
shipping charges. If you wish to make a purchase, simply email
your desire to order and the items you would like. We will figure
the shipping costs and inform you of the total cost, we will wait
for your confirmation and at that time you can either order on
our secure online store or we can get payment information by telephone.
Due to increased fraud activity, we screen orders, particularly
large overseas orders, and fulfill them on a per order basis,
if we cannot verify cardholder or address we reserve the right
not to process such orders that we feel may harm cardholders or
Taraluna. We apologize for any inconvenience.
Duty and Import Tax
Taraluna cannot be responsible for any customs or duty charges
on international shipments. Charges (if any) are determined by
customs officials once the shipment has arrived in the country
it is being shipped to. If you have questions or concerns about
customs, please contact customs within your country to inquire
as to regulations and costs.
Because some large items are bulky and heavy, our cost to ship
them is higher than for other items. Therefore, we have added
a delivery surcharge; this charge is stated in the product's description
and is in addition to regular delivery charges.
Multiple Shipping Destinations
For multiple shipping addresses, a separate shipping and handling
charge will be assessed based on the product total to each address
In keeping with our mission to clean up the planet, we reuse boxes
and packing materials that come into our store and use new boxes
and mailing envelopes made of recycled material. Although we strive
to use material that is 100% recycled, it is not always possible
to obtain, in which case we use the highest recycled content available
at the time of shipment. We use clean waste paper collected from
local sources and 100% natural, corn-based, biodegradable "peanuts"
to help protect your order during shipping.
our main shipping partner is the USPS the boxes we use for the
bulk of our orders has '"Cradle to Cradle Certification"
due to material content, recyclability and manufacturing characteristics.
The US Postal Service is the first to receive this eco-friendly
certification in the field of packaging.'
Our Return Policy is Simple
We want you to be happy with each and every purchase. Within 30
days of the date of invoice, you may return any item you purchased
from Taraluna for a full refund of applicable charges or store
*You notify us of your intention to return.
*Items are in original new condition with all materials, paperwork,
and accessories intact.
*Items that are abused, broken, used, washed or damaged may not
be returned. Please note that gift box charges and shipping charges
are not refundable.
Please inspect goods upon delivery. Any damaged, incorrect or
missing items should be reported to Taraluna immediately. All
goods held by the customer for more than 30 days can not be returned.
If you attempt to return an item after the 30 days has expired,
please note that we may refuse to accept the package from the
carrier, and/or may charge a restocking fee of up to 20% at our
discretion. Please contact us early and return unwanted items
*Handcrafted Baby Clothing and Toys
reserve the right to charge a restocking fee for all of our baby
clothing - please be sure that you are ordering the correct size,
style, and color that you want. We will be happy to assist you
so that you get the proper size and style for you. Please do not
size up, these items are true to size.
*Improperly Handled Items
also reserve the right to charge a restocking fee on any item
that is not returned in the condition that we shipped it - if
an item is wrinkled, has pet hair, tags removed (etc.) we reserve
the right to either refuse the return completely or charge a restocking
fee. Please take care when returning items, it is rare that we
have a problem but we have been forced to take this stance due
to a few bad apples. Simply use care with your returns and get
them back before the due date to insure a full refund.
How to Return an Item
Notify us by e-mail
of your intention to return item. Include name, order number,
order details and if you would prefer a refund or store credit.
Return shipping is the responsibility or the buyer, for your protection
we advise that you include insurance for the value of the item
returned and a tracking number. We must be able to track your
return in case of loss, we cannot refund lost returns.
send returns to:
17025 Casper Road
Weed, CA 96094
will notify you via email of your refund once we have received
and processed the returned item. We sincerely want you to be happy
with the items you purchase at Taraluna each and every time. If
you have any problems with your order, please don't hesitate to
If you purchased by credit card, your card will be credited for
the full applicable amount within 10 business days of receipt
of the returned merchandise. If you paid by check or money order,
you will receive a check from Taraluna for the full applicable
amount of the return by mail approximately 2-4 weeks after the
returned product has been received. If you prefer a store credit
you will be informed and store credit will be issued within 10
business days of receipt.
exchange or otherwise share your personal information with any
other company. Taraluna collects the following information from
customers that order from our site: name, shipping address, billing
address, e-mail address, telephone number and credit card information.
This information is collected in order to fulfill orders. This
information might also be used to send customers newsletters or
emails about products and services offered on the site, information
about fair trade, health or sustainability issues. To be removed
from our list please see opt-out list below.
We may occasionally post surveys on our site. Participation in
surveys is entirely optional. We may ask survey participants for
personal contact information, such as e-mail address, name, address,
or telephone number which we may use to send participants information
related to the survey. Submitting this information is completely
optional to the customer. We will never sell, rent, or share your
e-mail address, phone number or other personal information provided
to Other Web Sites
This site may contain links or references to other Web sites.
We offer these links as a service to our customers but have no
does not extend to such sites. We encourage you to read the privacy
policy of every Web site you visit.
Shopping at Taraluna is Safe.
We take reasonable steps to protect your personally identifiable
information as you transmit your information from your computer
to our site and to protect such information from loss, misuse,
and unauthorized access, disclosure, alteration, or destruction.
We use the industry-standard SSL protocol (Secure Sockets Layer)
to ensure that all credit card transactions are secure. The SSL
system encrypts information that you submit to us via our Web
site when you place an order. Encryption makes it extremely difficult
for anyone to intercept information about you, your order, or
your credit card information. You should keep in mind that no
Internet transmission is ever 100% secure or error-free. Please
note that although we use a secure server, e-mail sent to or from
this site may not be secure, and you should therefore take special
care in deciding what information you send to us via e-mail. Moreover,
where you use passwords, ID numbers, or other special access features
on this site, it is your responsibility to safeguard them.
Cookies are a type of information that is stored on your hard
drive via your web browser. Cookies do not enable us to retrieve
any additional personal information from your computer other than
information that you knowingly and willingly provide to Taraluna
through the order process or through sign up.
The cookies that Taraluna uses do not contain any personal data
such as credit card information, passwords, or even your name
or address. Cookies simply help us to identify your session on
the site. They also help us maintain information about your visits
without forcing you to register or to give personal information.
you should have the option of disabling cookies through your browser.
Because this is a function of your individual computer, the manner
in which to turn the cookies off cannot be addressed here. However,
if you choose to disable cookies you will not be able to add items
to your cart or complete an order online.
will never sell, trade, rent, exchange or otherwise share your
email address. By signing up for Taraluna emails or newsletters,
you will not be sent advertising or messaging from any other company.
can be removed from our list by;
Simply following the link included at the end of the e-mail.
2. Send and e-mail to customer service requesting removal from
the list at Opt-Out
3. Call customer service at 1-(530) 918-9050 or toll free 1-(877)-325-9129.
4. Write us at:
17025 Casper Road
Weed, CA 96094
note that once you have removed your name from our list, it may
take up to two weeks for the address removal to take effect and
you may receive additional mailings within that time.
LIMITATION OF LIABILITY
YOU EXPRESSLY UNDERSTAND AND AGREE THAT TARALUNA SHALL NOT BE
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL
OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR
LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES
(EVEN IF TARALUNA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES), RESULTING FROM: (i) THE USE OR THE INABILITY TO USE
THE SERVICE; (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS
AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES
PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED
INTO THROUGH OR FROM THE SERVICE; (iii) UNAUTHORIZED ACCESS TO
OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR
CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (v) ANY OTHER MATTER
RELATING TO THE SERVICE.